He was recently invited by Dale Carnegie Mauritius for a roundtable. Jason Richmond, President/CEO & Chief Officer of Ideal Outcomes at Dale Carnegie, relates about this professional journey at Dale Carnegie and the impact of the pandemic.
Tell us about your professional background.
I have over 20 years’ experience in the Human Capital Management/Corporate Culture industry. I have worked in Learning and Development with startups to Fortune 100 companies in all industries and sectors.
When and why did you join Dale Carnegie?
I started working with Dale Carnegie 22 years ago. The core motivation for partnering with Dale Carnegie is the belief in their Core Values and their passion for creating transformational change. Our core values are aligned and Dale Carnegie lives daily by those principles and values. I truly believe in Dale Carnegie’s purpose and their ability to create measurable results.
Tell us about your journey with Dale Carnegie.
I started my career with Dale Carnegie as a professional trainer and a partner in a local franchise. I evolved and become a customer of Dale Carnegie before having the opportunity to lead their corporate sales group as a part of their leadership team. In March 2014, I started Ideal Outcomes Inc. for the sole purpose of supporting the Dale Carnegie network worldwide.
What is your role as President/CEO & Chief Culture Officer of Ideal Outcomes?
My primary role is to support the worldwide network of Dale Carnegie Franchisees in any aspect of Client Relations. Our organization supports the network with sales, delivery, operational support, customization, and quality excellence.
What more do you plan to bring to Dale Carnegie?
Ideal Outcomes will continue to bring quality to the customer in every aspect of the business. We will continue to innovate regards to intellectual property regarding Culture Evolution and Leadership Agility.
With the Covid-19, has this sector you are in charge of undergone any changes?
Every aspect of our industry and how we do business has changed. Most prevalent, the use of technology to stay connected with customers, engaged and deliver/facilitate products and services. I don’t view things as negative change. I feel Covid-19 has created opportunities and made us a stronger even more relevant organization.
You are also an author. Other upcoming books?
Yes. I have published “Culture Spark: 5 Steps to Ignite and Sustain Organizational Growth” and my newly released book is “Culture Ignited: 5 Disciplines for Adaptive Leadership”. I am working on a third book based on the methodology of implementing an Agile Culture into your daily work lives. Hopefully to be published in 2022.
You were invited to a Roundtable organized by Dale Carnegie Mauritius. Which subjects have been covered?
Primarily the importance of culture and how it can differentiate organizations from their competition. I provided an overview of our Culture Transformation Model and take a deeper dive into the 5 Disciplines for Adaptive Leadership that is necessary to sustain your culture.